IT Manager & Automation Engineer
Dexter Miller
Bridging Technology & Purpose
Leading a team of support engineers at Applied Technology Group in Fort Wayne, IN. I build automated workflows that save real time, manage infrastructure that keeps businesses running, and lead with faith, family, and community at the core.
About Me
I'm an IT Manager and automation engineer who started his career with a deep love for algorithms — implementing the MinMax algorithm for game AI during my senior year at Indiana Tech — and has since grown into leading teams, managing IT infrastructure, and building automated workflows that save real time for real people.
Over six years at Applied Technology Group, I've worked my way from intern to Tier 1 Manager, gaining hands-on experience across helpdesk, client onboarding, and project engineering before moving into leadership. Today I oversee the first line of support engineers serving our managed IT clients.
My work is grounded in three core values: faith, family, and community. I believe technology should serve people and strengthen connections. Outside of work I cherish time with my wife and kids, enjoy pickleball and disc golf, and love spending time outdoors.
Faith
Faith-driven leadership that keeps purpose at the center of every decision.
Family
A family-first mentality that shapes my priorities inside and outside of work.
Community
Active community involvement and a genuine commitment to giving back.
Growth
Continuous learning and a bias toward building things that improve how people work.
Experience
Tier 1 Manager
Applied Technology GroupStarted as an intern and worked through four roles over six years. As a Projects Engineer I onboarded new clients and deployed our full IT stack for incoming companies. As Tier 1 Manager I now oversee the first line of support engineers across all managed clients — handling escalation routing, team performance, and continuous process improvement.
A significant part of my work has shifted toward automation — building workflows in Rewst that eliminate repetitive manual tasks, improve accuracy, and free engineers to focus on higher-value work. See Projects for specifics.
Production Associate
Key Fasteners CorporationGained hands-on experience in a manufacturing environment working with heavy equipment. Developed an appreciation for process precision, workplace safety, and the discipline required in production settings.
Food Service
Swiss Village Inc.My first professional role, held across six years of school. Serving under food safety guidelines taught me time management, customer service, and the discipline of balancing long-term responsibilities alongside full-time education.
Education
Indiana Tech University
Bachelor of Science — Computer Science
Minor: Mathematics
Completed a rigorous program with a focus on algorithms, software development, and problem-solving. Senior project: implemented the MinMax algorithm with Alpha-Beta pruning for AI-powered Tic-Tac-Toe and Connect Four — both playable on this site.
Skills & Tools
Management
- Team Leadership
- Client Relations
- New Client Onboarding
- Escalation Management
- IT Infrastructure
Automation & Dev
- Rewst (Workflow Automation)
- Python
- Grafana Dashboards
- JavaScript / HTML / CSS
- Algorithm Design
Platforms & Tools
- ConnectWise Manage
- NinjaRMM
- ScreenConnect
- ImmyBot
- Entra ID / Windows Server / M365
Community
Chi Alpha Campus Ministries
VolunteerChi Alpha is a national Christian organization focused on reaching college students for Christ. I volunteered with the local chapter for 3–4 years, investing in students and supporting the ministry's campus outreach. I continue to help out occasionally.
Cornerstone Daycare Learning Center
Board MemberA church-affiliated daycare serving families in Fort Wayne. I serve monthly on the board, contributing to organizational direction, oversight, and the long-term health of a community institution that serves young children and their families.
Outside of Work
Family
Spending quality time with my wife and kids is the most rewarding part of life after a long day's work.
Pickleball
A fast-growing sport that combines strategy, quick reflexes, and great community.
Disc Golf
Combining the outdoors with a sport that rewards patience and precision over power.
The Outdoors
Time in nature — hiking, exploring, and appreciating the world beyond the screen.