IT Manager & Automation Engineer

Dexter Miller

Bridging Technology & Purpose

Leading a team of support engineers at Applied Technology Group in Fort Wayne, IN. I build automated workflows that save real time, manage infrastructure that keeps businesses running, and lead with faith, family, and community at the core.

Faith-Driven Leadership Family-First Mentality Community Involvement Continuous Learning
Dexter Miller

About Me

I'm an IT Manager and automation engineer who started his career with a deep love for algorithms — implementing the MinMax algorithm for game AI during my senior year at Indiana Tech — and has since grown into leading teams, managing IT infrastructure, and building automated workflows that save real time for real people.

Over six years at Applied Technology Group, I've worked my way from intern to Tier 1 Manager, gaining hands-on experience across helpdesk, client onboarding, and project engineering before moving into leadership. Today I oversee the first line of support engineers serving our managed IT clients.

My work is grounded in three core values: faith, family, and community. I believe technology should serve people and strengthen connections. Outside of work I play guitar, enjoy pickleball and disc golf, and love spending time outdoors.

Faith

Faith-driven leadership that keeps purpose at the center of every decision.

Family

A family-first mentality that shapes my priorities inside and outside of work.

Community

Active community involvement and a genuine commitment to giving back.

Growth

Continuous learning and a bias toward building things that improve how people work.

Experience

Tier 1 Manager

Applied Technology Group
June 2019 – Present
Intern Helpdesk Projects Engineer Tier 1 Manager

Started as an intern and worked through four roles over six years. As a Projects Engineer I onboarded new clients and deployed our full IT stack for incoming companies. As Tier 1 Manager I now oversee the first line of support engineers across all managed clients — handling escalation routing, team performance, and continuous process improvement.

A significant part of my work has shifted toward automation — building workflows in Rewst that eliminate repetitive manual tasks, improve accuracy, and free engineers to focus on higher-value work. See Projects for specifics.

Production Associate

Key Fasteners Corporation
June 2018 – August 2018

Gained hands-on experience in a manufacturing environment working with heavy equipment. Developed an appreciation for process precision, workplace safety, and the discipline required in production settings.

Food Service

Swiss Village Inc.
May 2012 – May 2018

My first professional role, held across six years of school. Serving under food safety guidelines taught me time management, customer service, and the discipline of balancing long-term responsibilities alongside full-time education.

Education

Indiana Tech University campus sign

Indiana Tech University

Bachelor of Science — Computer Science

Minor: Mathematics

Completed a rigorous program with a focus on algorithms, software development, and problem-solving. Senior project: implemented the MinMax algorithm with Alpha-Beta pruning for AI-powered Tic-Tac-Toe and Connect Four — both playable on this site.

Skills & Tools

Management

  • Team Leadership
  • Client Relations
  • New Client Onboarding
  • Escalation Management
  • IT Infrastructure

Automation & Dev

  • Rewst (Workflow Automation)
  • Python
  • Grafana Dashboards
  • JavaScript / HTML / CSS
  • Algorithm Design

Platforms & Tools

  • ConnectWise Manage
  • NinjaRMM
  • ScreenConnect
  • ImmyBot
  • Entra ID / Windows Server / M365

Community

Chi Alpha Campus Ministries

Volunteer

Chi Alpha is a national Christian organization focused on reaching college students for Christ. I volunteered with the local chapter for 3–4 years, investing in students and supporting the ministry's campus outreach. I continue to help out occasionally.

Cornerstone Daycare Learning Center

Board Member

A church-affiliated daycare serving families in Fort Wayne. I serve monthly on the board, contributing to organizational direction, oversight, and the long-term health of a community institution that serves young children and their families.

Outside of Work

Guitar

Playing music is a creative outlet and a way to unwind after complex technical days.

Pickleball

A fast-growing sport that combines strategy, quick reflexes, and great community.

Disc Golf

Combining the outdoors with a sport that rewards patience and precision over power.

The Outdoors

Time in nature — hiking, exploring, and appreciating the world beyond the screen.